Our Returns, Refunds & Complaints Policy for Flower Delivery South Wimbledon
Our Fresh Flowers Guarantee for South Wimbledon
At Flower Delivery South Wimbledon, we know how important it is that your flower arrangements arrive in pristine condition. As a trusted local florist serving households and businesses throughout South Wimbledon, we promise to deliver only the freshest flowers. Our professional florists carefully select every stem to ensure your bouquet makes a stunning impression and lasts as long as possible.
Damaged-on-Arrival Policy
While we strive for perfection, we recognise that damages can occasionally occur during transit. If your flowers arrive damaged or fail to meet our quality standards, please notify us immediately upon receipt. Our team will work with you to resolve the issue promptly, aiming to restore your flower-giving experience.
Freshness Window & Quality Commitment
We guarantee that our flowers, when cared for as instructed, will remain fresh and beautiful for a minimum of five days from the time of delivery. Should your flowers appear wilted, drooping, or significantly degraded within this freshness window, please get in touch with us, sharing a photo as evidence if possible. This allows us to assess the situation and take swift action to remedy it.
Refund & Replacement Options
Your satisfaction is our top priority. In the rare event that your delivery falls short of expectations—whether due to freshness, condition, or accuracy—we offer you two straightforward solutions:
- Refund: We can process a refund for the full or partial cost of your order depending on the extent of the issue.
- Replacement: We will prepare and deliver a fresh replacement bouquet to the same address as soon as possible.
Please notify us of any concerns within 24 hours of your delivery to ensure eligibility for a refund or replacement. Timely communication helps us quickly investigate and resolve any issues.
Complaints Process
Your feedback is invaluable in maintaining our high standards as a local florist. If you are dissatisfied with our service or products for any reason, we encourage you to submit a complaint. Here are the steps we follow:
- Contact Us: Share the details of your complaint through our website contact form or by visiting our store in South Wimbledon.
- Assessment: Our management team will review your complaint, investigating the order and delivery details.
- Resolution: We will respond to your complaint within two business days, offering a fair and transparent solution, whether that is a replacement, a refund, or another remedy agreed upon with you.
Trusted Local Florist in South Wimbledon
We are proud to be a florist of choice for South Wimbledon families, offices, and businesses. Our commitment to quality, customer care, and the freshest flowers underpins our reputation in the local community. Thank you for trusting us with your special moments; we are always here to help if you need us.
