Welcome to our Terms and Conditions for flower delivery services in South Wimbledon and the surrounding areas. These terms set out the legal agreement between you, the customer, and our company for ordering and receiving flowers via our e-commerce platform. By placing an order for flower delivery through our website, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with your purchase.
These Terms and Conditions apply to all customers who place orders for online flower delivery in South Wimbledon and its surrounding areas, regardless of where the order is made from. This ensures clarity and consistency in the service we provide. If you have any questions regarding these terms, we recommend reviewing them prior to making a purchase.
To facilitate efficient and reliable flower delivery across South Wimbledon, our order process is designed for clarity and security. Here is how you can place an order:
Orders are not binding until accepted by us. We reserve the right to decline any order at our discretion for reasons such as stock availability or inability to deliver in your specified area.
We strive to ensure that every flower arrangement showcased on our online store for South Wimbledon is available as displayed. However, due to the seasonal nature of flowers and possible supply limitations, substitutions may occasionally be necessary. Should a chosen flower or item not be available, we guarantee that any substitutions will be of equal or higher value and consistent in style and quality. You will be notified if significant changes to your order are necessary.
We offer delivery across South Wimbledon and specified surrounding areas. Delivery dates and times are selected during the checkout process. While we do our utmost to deliver flowers as close as possible to the selected date and time, exact delivery times cannot be guaranteed due to variables such as traffic and weather conditions.
It is the customer’s responsibility to provide accurate delivery information, including postcode and recipient contact details. If the recipient is not at the address when delivery is attempted, we will make reasonable efforts to leave the flowers in a safe place or with a neighbour, or to arrange redelivery in line with our policies.
We accept various secure payment methods for flower delivery across South Wimbledon, including but not limited to major debit and credit cards, and other recognised online payment systems as indicated at checkout. Payment is processed at the time of ordering. All prices listed on our platform are in British Pounds Sterling (£) and include VAT unless otherwise specified.
Full payment is required before dispatching the order. We reserve the right to cancel the order if payment has not been received or if payment is suspected to be fraudulent.
If you wish to amend or cancel your flower delivery order in South Wimbledon, please contact us as soon as possible after placing the order. Due to the perishable nature of flowers, we can only accept cancellations or changes up to 24 hours prior to the scheduled delivery date.
After this time has elapsed, we regret that amendments or cancellations cannot generally be made, as the order will have entered the preparation or dispatch process. Refunds for cancelled orders, where permitted, will be processed back to the original method of payment within 5-10 working days, depending on your payment provider’s processing times.
We are committed to delivering fresh, high-quality flowers to our customers in South Wimbledon and the surrounding areas. If you are dissatisfied with the quality or condition of the delivered flowers, you must notify us within 24 hours of delivery, providing a photograph and order details.
Once verified, we will offer a replacement arrangement or a refund, depending on the specific circumstances and your preference. Because flowers are perishable goods, we are unable to accept returns except in cases where goods are received damaged, incorrect, or not as described. Refunds, where issued, will be processed promptly and returned to your original payment method.
We take care to ensure that every order for flower delivery in South Wimbledon is prepared, packaged, and delivered in accordance with industry standards. However, our liability for any claim arising from a breach of contract, negligence, or otherwise shall be strictly limited to the value of the goods ordered.
We are not liable for losses resulting from incorrect delivery information provided by you, failed delivery attempts due to recipient unavailability, or events outside our reasonable control (such as severe weather, traffic disruptions, or supply chain challenges).
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under applicable law.
We are committed to safeguarding the privacy of all customers. Personal information collected in connection with your flower delivery order in South Wimbledon is only used for processing your purchase, fulfilling delivery, and, where consented, for marketing purposes. We comply with all relevant UK data protection regulations, including the UK General Data Protection Regulation (GDPR). Consult our Privacy Policy for further details.
All content, including images, descriptions, and branding on our website, remains our intellectual property or is used with permission. You may not copy, reproduce, modify, or distribute any part of this content without express written consent.
We shall not be liable for any delay or failure in performing our obligations under these Terms and Conditions if the delay or failure results from events or circumstances outside our reasonable control. This includes, but is not limited to, acts of God, adverse weather, strikes, trade disputes, pandemics, or other unforeseen events beyond our direct control.
If you have a complaint regarding a flower delivery in South Wimbledon, we encourage you to contact us promptly with your order details and a description of the issue. We will investigate and respond to your complaint as soon as possible, striving to achieve a fair resolution.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and the services provided, including flower orders placed online for delivery in South Wimbledon, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remainder of the Terms and Conditions shall remain in full force and effect.
We reserve the right to update, modify, or amend these Terms and Conditions at any time to reflect changes in our business practices, legal obligations, or customer needs. Updated terms will be posted on our website. Continued use of the website and placement of orders will signify your acceptance of any amended terms.
These Terms and Conditions, together with any other policy referenced within (such as our Privacy Policy), constitute the entire agreement between you and us regarding your purchase of flower delivery in South Wimbledon and supersede any prior agreements or communications.
Should you require clarification on any aspect of these Terms and Conditions, or if you need assistance at any stage of your online flower delivery order in South Wimbledon, please use the contact form available on our website for support.
Thank you for choosing our flower delivery service for South Wimbledon and the surrounding areas. We look forward to serving your floral needs with care and professionalism.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Wimbledon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Wimbledon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
